Category Archives: Crisis management
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What should you say? Social media best practices during national tragedy
May 23, 2013In the wake of the recent tornado in Oklahoma, I thought now might be a good time to revisit social media practices during times of national crisis or tragedy. During hard times, it is especially...
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Lessons Learned from a Crisis Management Workshop
May 1, 2013Last Friday, Karen Schlieve and I attended the Partnership for Community Resilience – Critical Infrastructure Restoration Workshop, which was put on by Southeast Wisconsin Homeland Security Partnership, Inc. The morning session featured the following...
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Crisis Communications Checklist: Are you prepared?
April 26, 2013When we get a call from a client or company going through a crisis, one of the first items that we grab from our toolkit is our crisis communications checklist. It’s a simple list of...
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Media training for company spokespeople can’t happen too soon
January 31, 2013“If you lose money for the firm, I will be very understanding. If you lose reputation for the firm, I will be ruthless.” -Warren Buffett Whether announcing company news or dealing with a crisis, someone...
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Crisis management lessons from RNs
January 11, 2013
As someone who specializes in health care PR, I spend a lot of time around nurses and I’ve always been struck by how well they handle crisis. First of all, they’ve seen everything, so nothing...